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The scope of the ICSS2010
conference includes, but is NOT limited to, the following topics:
1.
Service Science Foundations
- Foundations
of Service Science, including but not limited to
Definition and taxonomies of service, service ecosystem, or service science
Service Theory
Service Complexity Theory
Service Innovation Theory
Service value creation
Customer Psychology
- Service System Modeling and Analysis,
including but not limited to
Service and service system modeling and analysis
Complex system and complex network modeling and simulation
Human behavior in service systems
The dynamics of service system evolution
Service analytics
Emerging services
2.
Service Management
- Service Design and Planning, including but not limited to
Service design
Service process engineering
Demand forecasting
Service pricing
Service binding
- Service Quality and Operation Management, including but not limited to
Service quality management
Logistics & supply chain management
Customer relationship management
Service knowledge management
Business performance management
Service metrics and benchmarks
Electronic commerce/government
- IT Service Management,
including but not limited to
Implementation of best practices frameworks and standards such as ITIL
Tools and techniques for IT service management
Building awareness and skills around IT service management
Continuous improvement in IT service management
IT service operation productivity
- Service Economy, including but not limited to
Trends and development roadmap of service economy
Optimization of service resources in a global context, such as service supply chain
management, workforce management
Government role in service industry promotion
Study on the shifting from manufacturing into service economy
Service economy's impact on education, environment, quality of life, employment,
and economic growth
3.
Service Engineering
- Service Development,
including but not limited to
Service development methodology
Service modeling and implementation
Service engineering through web community
Service quality assurance and testing & Evaluation
Service assets creation, management and reuse
Service composition and mash-up
Service customization and configuration
- Service Delivery and Operation,
including but not limited to
Service level agreement
Service quality assurance and monitor in delivery and operation
Service lifecycle management (engagement, delivery and operation)
Service requirement collection, specification, analysis
Service security, privacy and compliance
Service oriented information management
Service oriented architecture (SOA)
Service-driven business process modeling, integration and management
Network-delivered service (programming model, delivery and operation)
- Service Computing,
including but not limited to
Managing service information
Cloud computing for service
Information assisted service delivery
Collaboration in service
Complexity computing in service
4.
Applications and Industry Practice
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Practice and case studies in various service industries, such as banking, telecommunication, manufacturing, healthcare, retail, and public etc.
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Practice and case studies addressed manufacturing transformation, such as manufacturing service, after sales service etc.
5.
Education and Curricula Development
- Service Science Education and
Curricula Design, including but not limited to
Talent requirement in modern service industry
Methodology and practice of Service Science curricula design
Practice of teaching Service Science courses
Teaching method and case study on Service Science courses
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