May 12, 2010: Registration Desk is open from 12:00-13:00pm |
Time |
Agenda |
Venue |
Speech |
Speaker |
Session Chair |
13:00-15:00 |
International Workshop on SSME education |
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Welcome and kick-off speech (10 minutes) |
Professor Xiaofei Xu, Harbin Institute of Technology, China |
Professor Xiaofei Xu, Harbin Institute of Technology, China |
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Overview of SSME education in USA (25 minutes) |
Ms. Wendy Murphy or Prof. John K. McCreery (TBD) |
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Overview of SSME education in Europe (25 minutes) |
Professor Michel Léonard, University of Geneva, Switzerland |
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Overview of SSME education in China Mainland (25 minutes) |
Professor Jie Zhou, Tsinghua University, China |
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Overview of SSME education in Taiwan (25 minutes) |
Professor Lin, National Tsinghua University Taiwan (TBD) |
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Short discussion (10 minutes) |
All |
15:00-15:30 |
Break |
15:30-17:30 |
International Workshop on SSME education |
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Case Study (1): Program and curriculum of Master of software service engineering in Peking University (15 minutes) |
Professor Frank Tung, Peking University, China |
Professor Xiaofei Xu, Harbin Institute of Technology, China |
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Case Study (2): Program and curriculum of 2nd-specialty “Service Science and Enterprise Informationization” in Harbin Institute of Technology (15 minutes) |
Professor Xiaofei Xu, Harbin Institute of Technology, China |
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Case Study (3): Program and curriculum of e-Service PhD in Zhejiang University (15 minutes) |
Professor Deren Chen, Zhejiang University, China |
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Short discussion (10 minutes) |
All |
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Panel: Special issues in SSME Education-body of knowledge, curriculum, teaching and practice approaches, and student employment (65 minutes) |
Ms. Wendy Murphy or Prof. John K. McCreery (TBD)
Professor Michel Léonard, University of Geneva, Switzerland
Professor Jie Zhou, Tsinghua University, China
Professor Lin (TBD)
Professor Frank Tung, Peking University, China
Professor Deren Chen, Zhejiang
University, China |
18:00-20:00 |
Supper (optional) |
May 13, 2010: Registration Desk is open from 8:00-8:30AM |
Time |
Agenda |
Venue |
Speech |
Speaker |
Session Chair |
8:30-8:35 |
Opening |
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Program Chair, |
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8:35-9:00 |
Opening Ceremony |
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Opening Address |
Dr. Yeh, James, Director of Strategy, Growth Markets, IBM Corporate Strategy, USA, ICSS2010 General Chair |
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Professor Wu , Zhaohui, Vice-President, Zhejiang University, China, ICSS2010 General Chair |
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Mr. Li, Mingshu, Director of Institute of Software, Chinese Academy of Sciences, China, ICSS2010 General Chair |
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9:00-9:40 |
Keynote Speech (1) |
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On the Role of Symbolic Processes in Value Cocreation |
Dr. Paul Maglio, IBM Research – Almaden, USA |
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9:40-10:00 |
Group Photo |
10:00-12:00 |
Panel (1) |
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What is new in Service Science/ Theoretical Foundations of Service Science/ Service Science Definition |
Professor Robin Qiu, Department of Information Science, the Pennsylvania State University, USA |
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12:00-13:00 |
Lunch |
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13:00-13:50 |
Keynote Speech (2) |
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Services for Enterprises: an European ICT research perspective |
Mr. Sergio Gusmeroli, TXT e-solutions SPA, Italy |
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13:50-14:00 |
Break |
14:00-15:30 |
Parallel session (1) |
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Session A1: Science in Services |
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Special Session: ICSSI2010 Sample |
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Session B1: Service Design and Innovation |
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Session C1: Service Development |
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Session D1: Green Services |
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15:30-16:00 |
Break |
16:00-17:30 |
Parallel session (2) |
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Session A2: Industry Services |
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Session B2: Service Quality & Operation Mgmt |
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Session C2: Service Delivery |
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Session D2: Service Oriented Manufacturing |
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18:00-20:00 |
Banquet |
May 14, 2010
|
Time |
Agenda |
Venue |
Speech |
Speaker |
Session Chair |
9:00-9:20 |
Opening |
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Program Chair |
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9:20-10:10 |
Keynote Speech (3) |
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10:10-10:30 |
Break |
10:30-12:30 |
Panel (2) |
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How to apply/teach Service Science/ Service Science practice and education |
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12:30-13:30 |
Lunch |
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13:30-14:20 |
Keynote Speech (4) |
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Challenges in Services Education and Research |
Professor John K. McCreery, North Carolina State University’s College of Management, USA |
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14:20-16:00 |
Parallel session (3) |
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Session A3: Macro service management |
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Session B3: IT Service Management |
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Session C3: Service operation |
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Session D3: Service Transformation |
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16:00-16:30 |
Break |
16:30-18:00 |
Parallel session (4) |
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Session A4: Service Science Education |
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Session B4: Service Demand/Customer Management |
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Session C4: Service computing |
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Session D4: Innovative Services & Cases |
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18:00-18:30 |
Closing Ceremony |
19:00-21:00 |
Supper |
