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The
2009 International Conference on Service Science (ICSS 2009) is a
growing and broadening effort and forum for exchanging ideas,
observations, results on Service Science, following the 2005 SSME
Symposium at Peking University, in Beijing, China, the 2006 Asia
Pacific SSME Symposium at Tsinghua University, in Beijing, China and the 2008 International Conference on Service Science (ICSS 2008) sponsored by IBM and Harbin Institute of Technology (HIT), in Beijing, China.
Service has been existing as an important economy for hundreds of years.
But modern service industries are created on top of the latest
achievements of modern science and technology and modern management.
Integrating modern technology and modern management significantly
changes our lives and our society. In order to speed up the process of
building modern service industries, a new multi-disciplinary research
and academic effort ?Service Science is needed to integrate aspects of
established fields such as Computer Science, Operation Research,
Engineering, Management Science, Social and Cognitive Sciences to
address the theoretical and practical aspects of service business. Just
like Computer Science plays a critical role for Information Technology
(IT) Industry, we believe Service Science will play a similar role for
the Modern Service Industry from both technology/computing and
management perspectives.
The ICSS 2009 will feature a unique mix of academia, industry, and
cross-discipline topics related to service that illustrate the need for
integrating perspectives and approaches ?the need for a science of
service, as well as the latest progress on Service Science. The
conference will provide a platform for worldwide professors, industry
practitioners, researchers, and students to exchange latest progress
including research results on Service Science, experience of teaching
Service course, case studies on industry practices, etc.
The technical program of the conference will include paper
presentations, panels, and work-in-progress sessions in both research
and industry tracks. There will be a special track discussing Service
Science curricula design. The ICSS 2009 seeks original, unpublished
research/case study papers reporting substantive new work in various
aspects of Service Science. Research papers must properly cite related
work and clearly indicate their contributions to the field of Service
Science. |
